Returning your purchase

At Queen N, we want you to be completely satisfied with your purchase. If for any reason you are not, returning your items is easy and hassle-free. Follow these simple steps to initiate a return:

  1. Contact Us: Reach out to our customer service team within 30 days of receiving your order to request a return authorization.
  2. Prepare Your Package: Ensure that the items are in their original condition, unused, and with all tags attached. Pack them securely in the original packaging.
  3. Return Shipping: Use a traceable shipping method to send your return to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.

Receiving a refund

Once we receive and inspect your returned items, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. You will receive a confirmation email once the refund has been processed. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.

Repeated returns

We monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion. This policy is in place to ensure fair use of our returns policy and to prevent abuse.

At Queen N, we strive to provide a seamless and positive shopping experience. If you have any questions or concerns about our returns and refunds policy, please do not hesitate to contact our customer service team. Your satisfaction is our priority.